Shipping Protection & Tipping Policy

At NordanRow, we aim to make every order as straightforward and flexible as possible. During checkout, customers may be given the option to add certain supplementary services to their purchase. These extras are entirely optional and are never required in order to complete an order.

1. Optional Checkout Add-Ons

Any Shipping Protection or Tip offered through our checkout process is provided strictly on an optional basis.

Customers are free to accept or decline these services. Neither charge will be intentionally required as part of the purchase price unless the customer chooses to include it.

Shipping Protection is an optional service intended to provide additional coverage for qualifying shipment-related problems, including packages that may be lost, damaged, or stolen while in transit.

Tipping is an optional contribution that allows customers to express appreciation for the teams involved in order fulfillment and customer support.

2. Shipping Protection Coverage

Customers who voluntarily purchase Shipping Protection may receive coverage for eligible incidents that occur while an order is being transported.

The specific terms, applicable situations, limitations, and exclusions relating to Shipping Protection are available on our dedicated Shipping Protection page:

https://nordanrow.com/products/13shipping-protection

We recommend reviewing the applicable protection information if you would like to better understand what may or may not be covered.

3. Refunds for Shipping Protection or Tips

If you selected Shipping Protection or added a Tip during checkout but later decide that you no longer want the service, you may request a full refund of the applicable optional charge.

This also applies when the add-on was selected unintentionally or added by mistake during checkout.

A refund request for these optional fees may still be submitted even after the underlying order has already been dispatched.

Once your request is received, we will arrange a refund of the qualifying Shipping Protection fee or Tip amount without requiring you to provide a specific reason for changing your decision.

4. Contacting NordanRow

If you would like to request a refund for Shipping Protection or a Tip, or if you have questions regarding these optional services, please contact our customer support team.

Store: NordanRow
Website: nordanrow.com
Email: support@nordanrow.com
Phone: +1 (213) 616-9157

Our support team will review your request and assist you as promptly as possible.