Shipping Policy
SHIPPING & CUSTOMER SERVICE POLICY
Last Updated: July 25, 2025
Thank you for shopping with NordanRow.
The information below explains how we prepare and dispatch orders, estimated delivery times, tracking, shipment changes, delivery issues, and other important shipping-related terms.
If you need assistance with an existing purchase, please contact support@nordanrow.com and include your order number together with the email address used during checkout.
1. Processing and Preparing Your Order
After an order is successfully placed, our fulfillment team begins preparing it for shipment.
Order verification, packing, and transfer to the applicable shipping partner generally require up to 3 business days.
Orders submitted during the weekend are normally scheduled for dispatch beginning the following Monday.
Please note that processing time is separate from the estimated transportation time described below.
2. Standard Delivery Time and Shipping Charge
NordanRow offers standard worldwide delivery to supported destinations.
Once an order has been processed and shipped, estimated delivery is generally:
10–20 business days
A standard flat-rate shipping charge of:
USD $5.99 per order
normally applies.
Delivery estimates are provided for general guidance and are not guaranteed arrival dates.
3. Circumstances That May Affect Delivery
Although we work with our logistics partners to keep shipments moving efficiently, certain circumstances may extend the normal delivery period.
Possible causes include:
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Customs inspections or clearance procedures
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Transportation interruptions
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Carrier network delays
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Local postal disruptions
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Unexpected logistics conditions
Because these circumstances may occur outside our direct control, actual delivery dates can occasionally vary from the original estimate.
We appreciate your understanding when such delays occur.
4. Shipment Tracking
When your order has been dispatched, a Shipping Confirmation message will be sent to the email address associated with your purchase.
This notification will normally contain a tracking number that can be used to monitor your shipment.
Customers may check tracking information through the relevant carrier or through 17TRACK.
Please be aware that a newly created tracking number may not display shipment activity immediately. In some cases, several days may pass before the carrier's tracking system begins showing updates.
5. Orders Sent in More Than One Package
If you purchase several products in a single transaction, your order may be divided into separate shipments.
This may occur when products are stored at different fulfillment locations or when splitting the shipment can help items reach you more efficiently.
As a result:
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Products from one order may arrive on different dates.
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Separate parcels may be delivered by different logistics partners.
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Each shipment may receive an individual tracking number.
Receiving only part of your order does not necessarily mean the remaining products are missing.
6. Requests to Change an Order
Please review all order details carefully before completing checkout.
If you need to correct a delivery address or modify an item detail such as size, color, or quantity, contact us as quickly as possible and preferably within 12 hours after placing the order.
Send your request to:
Your message should include:
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Your order number, for example 071SHOP-123331
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The email address used for the purchase
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A complete description of the change you would like us to make
We will make reasonable efforts to accommodate eligible requests.
However, because fulfillment can begin shortly after an order is submitted, we cannot guarantee that changes will still be possible once processing has started.
7. Unsuccessful Delivery Attempts
If a carrier attempts delivery but is unable to complete it, the courier may leave a delivery notice and hold the parcel at a local postal facility or designated collection point.
If this occurs, please first use your tracking information to contact the relevant carrier or local delivery provider.
Customers are responsible for monitoring delivery attempts and collecting packages when required.
NordanRow cannot accept responsibility for packages returned because:
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An incorrect or incomplete delivery address was provided, or
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The recipient failed to collect the shipment within the carrier's required collection period
For this reason, please verify your delivery information carefully before placing an order.
8. When Delivery Appears Delayed
If your shipment seems to be taking longer than expected, we recommend following these steps.
First, review the tracking history.
If the tracking system shows movement or a new update within the previous 7 days, the parcel is generally still progressing through the delivery network.
If tracking has shown no activity for more than 7 days, please contact:
When contacting us, include:
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Your order number
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The email address connected with your purchase
Our customer support team will review the available shipment information and assist you accordingly.
9. Packages Confirmed Lost in Transit
If a carrier officially confirms that a shipment has been lost while in transit, NordanRow will provide a replacement shipment at no additional cost.
This coverage does not apply to packages whose tracking status confirms that delivery has already been completed.
If tracking displays “Delivered” but you cannot locate the parcel, we recommend first checking:
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Around the delivery location
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With household members
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With neighbors
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With reception, front-desk staff, or building management
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With the local carrier
Packages reported missing after the carrier has recorded a successful delivery are not covered under our lost-in-transit replacement policy.
10. Fulfillment Locations and International Delivery
NordanRow provides shipping to customers in supported countries worldwide.
In uncommon circumstances where delivery to a particular destination is unavailable, we will inform the affected customer as soon as reasonably possible.
Depending on inventory availability, destination, and fulfillment requirements, an order may be shipped from facilities located in regions including:
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The United States
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Canada
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Australia
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The European Union
Certain orders may also be dispatched directly from trusted manufacturing or fulfillment partners.
Using multiple fulfillment locations allows us to maintain product availability, suitable quality standards, and competitive pricing.
11. Additional Shipping Terms
Delivery Estimates
All delivery periods stated on our website or in this policy are estimates.
Circumstances outside our reasonable control may result in longer transportation times, and NordanRow is not responsible for delays caused by external shipping or logistics events.
Customs Charges, Import Duties, and Taxes
Any customs duties, import charges, local taxes, or similar government fees applicable to an international shipment are the responsibility of the customer.
Unless expressly stated otherwise, such charges are not included in the product price or standard shipping fee.
Customer Responsibility for Address Information
Customers must provide complete and accurate shipping details when placing an order.
NordanRow is not responsible for parcels that are delayed, lost, misdelivered, or returned because incorrect, incomplete, or outdated address information was submitted by the customer.
Shipments Recorded as Delivered
Once carrier tracking confirms that a parcel has been successfully delivered to the shipping destination, NordanRow's delivery responsibility for that shipment is considered complete.
Loss or theft occurring after confirmed delivery is not covered by our shipping policy.
12. Customer Support
If you have questions concerning shipping, tracking, order changes, delayed packages, or another delivery-related matter, please contact our customer service team.
To help us locate your order more efficiently, always include your order number and the email address used when placing the order.
Brand: NordanRow
Company: Obeny HONGKONG Limited
Email:
support@nordanrow.com
Phone:
+1 (213) 616-9157
Business Address:
ROOM 701, UNIT 108, 7/F, TOWER B,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, KOWLOON,
HONG KONG