Last Updated: July 25, 2025
Thank you for choosing NordanRow.
NordanRow is operated by Obeny HONGKONG Limited. We recognize the importance of your privacy and take reasonable measures to handle personal information responsibly while providing our products, website features, and customer services.
This Privacy Policy explains what information we may obtain from you, why we use it, when it may be disclosed to others, and what choices may be available to you regarding your personal data.
By accessing our website, purchasing from us, communicating with our team, or otherwise using our services, you acknowledge the data practices described in this policy.
1. Personal Information We May Collect
Information may be collected when you interact with NordanRow in different ways, including when you:
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Browse or access our online store
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Purchase a product or submit an order
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Join an email list, promotional program, or newsletter
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Communicate with customer support
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Submit a product review or survey
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Participate in a promotion, giveaway, or similar activity
Depending on the nature of your interaction, the information we receive may include:
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Your full name
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Email address
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Telephone number
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Delivery address
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Billing information
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Order and transaction history
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Payment-related information
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Any other details you voluntarily provide to us
Certain information may also be gathered automatically when you use our website.
This may include information such as your IP address, browser information, device characteristics, viewed pages, clicked links, browsing duration, website interaction data, log records, cookies, pixels, and comparable tracking technologies.
2. Purposes for Which We Use Information
Information collected through NordanRow may be used for legitimate operational, commercial, security, and customer-service purposes.
These purposes may include:
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Confirming and processing purchases
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Preparing and dispatching orders
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Providing delivery and tracking information
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Managing refunds, returns, and customer support matters
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Improving our online store, products, and services
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Understanding how customers interact with our website
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Sending transactional communications about an order
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Providing newsletters, offers, or marketing communications where permitted
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Customizing website content or advertising
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Detecting suspicious activity, fraud, or unauthorized transactions
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Protecting the security of our systems and customers
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Responding to questions, disputes, requests, or complaints
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Meeting legal, regulatory, tax, or compliance requirements
We may also use information where reasonably necessary for the administration and improvement of our business.
3. Cookies and Similar Technologies
NordanRow may use cookies, pixels, and related technologies to support website operation and improve the online shopping experience.
These technologies can assist us with functions such as remembering preferences, maintaining shopping-cart activity, analyzing website traffic, evaluating performance, and presenting advertising that may be more relevant to visitors.
The cookies used on our website may include:
Essential Cookies
These help enable core functions required for the website and checkout experience.
Analytics and Performance Cookies
These allow us to understand website activity, visitor behavior, and general performance.
Preference and Functionality Cookies
These may remember choices such as selected language, region, currency, or other preferences.
Advertising Cookies
These may be used to measure campaigns and provide promotions or advertisements based on relevant browsing activity.
Most internet browsers allow users to control or disable cookies through browser settings.
Please be aware that restricting certain cookies may affect the availability or performance of some website functions.
4. Circumstances in Which Information May Be Shared
We do not needlessly disclose personal information.
However, certain information may be provided to third parties when doing so is reasonably necessary to operate our business, provide services to you, complete transactions, or meet legal obligations.
Such third parties may include:
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Payment service providers
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Payment processors and financial-service partners
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Warehousing and fulfillment providers
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Shipping companies and delivery carriers
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Customer support service providers
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Marketing and advertising service providers
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Analytics and website-performance providers
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Technology or infrastructure service providers
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Government agencies, courts, regulators, or law-enforcement authorities where legally required
Service providers may receive only the information reasonably necessary for the services they perform on our behalf.
We may also use or disclose statistical, aggregated, anonymized, or non-identifiable information for analytics, operational planning, advertising, or general business purposes.
5. SMS and Text Message Communications
If you voluntarily enter your telephone number during checkout or enroll in text-message communications, we may use that number to send communications relating to your interaction with NordanRow.
Messages may include:
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Order-related notifications
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Delivery or fulfillment information
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Shopping-cart reminders
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Promotional offers
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Marketing communications
Where applicable, you may stop receiving promotional SMS messages by using the opt-out method stated in the relevant text message.
You may also contact us at:
to request assistance with SMS communication preferences.
6. Choices and Requests Concerning Your Personal Data
Subject to applicable privacy laws, you may have the right to make certain requests regarding information associated with you.
Depending on your location and applicable law, these rights may include requesting that we:
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Provide access to certain personal information
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Correct inaccurate information
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Update information that is no longer current
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Delete eligible personal information
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Restrict certain uses of your data
To submit a privacy-related inquiry or request, please contact:
We may need to request reasonable information from you in order to verify your identity before processing certain privacy requests.
Marketing email recipients may also stop receiving promotional communications by selecting the “unsubscribe” link contained in an applicable email.
Please note that unsubscribing from marketing emails does not necessarily prevent us from sending important transactional communications related to an existing order or customer-service matter.
7. California Residents
California residents may have certain privacy rights under applicable California law.
Where required, California residents may request information regarding certain disclosures of personal information to third parties for marketing-related purposes.
To make a request relating to California privacy rights, please email:
and include the following wording in the email subject line:
Attn: California Privacy
We may request additional information where reasonably necessary to verify and respond to the request.
8. Privacy of Children and Minors
NordanRow is not designed or directed toward children younger than 13 years of age.
We do not intentionally seek to collect personal information from children under 13.
If we learn that personal information from a child has been collected in circumstances where it should not have been, we will take reasonable steps to remove that information from our records.
Individuals younger than 18 years old are not permitted to use our services without appropriate consent where such consent is required.
9. Protecting Personal Information
We use reasonable administrative, physical, and technical safeguards intended to reduce the risk of unauthorized access, disclosure, misuse, alteration, or loss of personal information.
Sensitive information transmitted through our website is protected using SSL encryption.
We also take reasonable steps to work with service providers and systems that support appropriate information-security practices.
Nevertheless, internet-based services and electronic storage systems cannot be guaranteed to be completely secure.
For this reason, while we take reasonable precautions, we cannot promise that personal information will always be protected against every possible security incident.
10. External Websites and Third-Party Services
From time to time, the NordanRow website may contain links that direct visitors to websites or services operated by third parties.
Those websites operate independently from us and may follow privacy practices different from those described in this policy.
NordanRow and Obeny HONGKONG Limited are not responsible for the privacy standards, information-security procedures, policies, or content of third-party websites.
Before submitting personal information to an external website, we encourage you to review that party's applicable privacy policy.
11. International Processing and Storage of Information
Our business, technology providers, fulfillment partners, or other service providers may operate in different countries or regions.
As a result, personal information may be transferred to, processed in, or stored in locations that may include:
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The United States
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Canada
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Hong Kong
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Other countries or territories in which our service providers operate
By accessing or using our services, you acknowledge that your information may be handled in these jurisdictions in accordance with this Privacy Policy and applicable legal requirements.
Privacy and data-protection laws may differ between jurisdictions.
We retain personal information for only as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, operational, accounting, security, dispute-resolution, regulatory, or legal purposes.
12. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or privacy procedures.
When revisions are made, an updated version will be published on this page.
Where appropriate, the “Last Updated” date shown at the beginning of the policy may also be revised.
Your continued use of the NordanRow website or services after a revised policy becomes effective will constitute acknowledgment of the updated terms, subject to applicable law.
We therefore recommend reviewing this page periodically.
13. Contact Information
If you have questions regarding this Privacy Policy, would like to submit a privacy request, wish to manage communication preferences, or need to raise a privacy-related concern, you may contact us using the information below.
Brand: NordanRow
Company: Obeny HONGKONG Limited
Email:
support@nordanrow.com
Phone:
+1 (570) 633-6285
Business Address:
ROOM 701, UNIT 108, 7/F, TOWER B,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, KOWLOON,
HONG KONG