Last Updated: July 25, 2025
Thank you for choosing NordanRow.
We want every customer to have a clear and reliable shopping experience. If there is a problem with an item you receive, our customer support team will review the situation and work toward an appropriate resolution in accordance with the terms below.
For assistance with an order, please contact support@nordanrow.com and provide both your order number (for example, 015SHOP-1218) and the email address associated with the purchase.
Final Sale Policy
Products purchased through NordanRow are generally sold on a final-sale basis.
We do not provide routine returns or exchanges for reasons such as personal preference, change of mind, or other non-product-related circumstances.
A claim may be considered when the merchandise you receive:
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Has a verified quality problem
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Arrives visibly damaged
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Is not the product you originally ordered
Requests that fall outside these circumstances are not eligible for a standard return or exchange.
Damaged, Faulty, or Incorrect Products
Although we take reasonable steps to ensure products are supplied in proper condition, problems can occasionally occur during fulfillment or delivery.
We recommend checking your order promptly after it has been delivered.
If an item is damaged, defective, or incorrect, you must notify our customer service team within 7 days from the delivery date.
Please send your request to:
To allow us to evaluate the issue efficiently, your message should contain:
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Your order number
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The email address used when placing the order
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A detailed description of what went wrong
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Clear photographs or video showing the damage, defect, or incorrect product
Our support team will review the evidence and circumstances associated with your request.
If the claim is approved, the solution may vary depending on the specific situation and may include:
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A replacement product
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A partial refund
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A full refund
The appropriate resolution will be determined after the case has been reviewed.
Refund Processing
When a full or partial refund has been approved, the applicable amount will be returned to the same payment method originally used for the transaction.
After the refund has been issued by us, it generally takes approximately 7–12 business days for the funds to appear in your account.
The exact posting time may differ depending on the processing procedures of your bank, card issuer, payment provider, or financial institution.
Exchange Requests
NordanRow does not provide conventional product exchanges.
A replacement may only be offered when an order has been reviewed and approved because the item received was:
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Damaged
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Defective
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Incorrect
Replacement requests are subject to confirmation by our customer support team.
Returns Sent Without Approval
Please do not mail or ship any product back to us unless our customer support team has first provided instructions or authorization.
Packages returned without prior approval are considered unauthorized returns.
Unauthorized returns will not be accepted and will not qualify for:
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A refund
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A replacement
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An exchange
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Any other return-related resolution
Please contact our support team before attempting to send an item back.
Contact Information
For questions or concerns involving damaged products, incorrect items, refunds, replacements, or other matters covered by this policy, please contact us directly.
Brand: NordanRow
Company: Obeny HONGKONG Limited
Email:
support@nordanrow.com
Phone:
+1 (570) 633-6285
Business Address:
ROOM 701, UNIT 108, 7/F, TOWER B,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, KOWLOON,
HONG KONG
When contacting us about an existing purchase, please remember to include your order number and the email address used at checkout so that our team can locate your order and assist you more efficiently.